All completed orders will be shipped secured within 24 hours (excluding weekends) with PostNL International. You will receive a personal track & trace code per e-mail when your order has been picked up by our courier.
– €6,95 / free from € 35,- to The Netherlands & Germany, and free from €75,- to Belgium, Luxemburg and U.K.
– €9,95 / free from €150,- to the Rest of Europe
– €19,95 / free from €200,- to the Rest of the World
Customers outside the EU get 21% VAT discount. This will be automatically deducted upon checkout, based on your country of residence.
We’re not responsible for any customs charges that may be applied to your package. Customs determinate these charges, and we have no way of knowing what these charges may or will be.
If you’re not satisfied with your purchased products, you can send the products back within 14 days. The costs and risks of returns are for your own account, except for payments via Paypal. Customers completing orders via Paypal have free returns. Please be sure to activate Refunded Returns in your Paypal account and read the conditions. For more information and questions, please contact Paypal.
Make sure you add your name, address, order number and/or packing slip.
In the meanwhile, you can buy the (returned) product in the right size and/or color.
You can return the products to:
We will refund the purchase amount within 14 days after reception, if it meets the conditions below:
– the product is originally packed with original tags attached;
– the product is unworn and unwashed;
– you did not try to repair a defect yourself;
– the return parcel is sufficiently stamped.
If the return and/or product do not meet the conditions above, we can’t accept your return. The parcel will be send back to you at your own costs.
Important: if you are sending back goods from outside the EU, mark them as returned goods with 0 USD/EUR customs value. Otherwise we are charged for the return and cannot accept it.
The Global Organic Textile Standard (GOTS) is recognised as the world’s leading processing standard for textiles made from organic fibres. It defines high-level environmental criteria along the entire organic textiles supply chain and requires compliance with social criteria as well. Read more: global-standard.org
Certified B Corporations are a new kind of business that balances purpose and profit. They are legally required to consider the impact of their decisions on their workers, customers, suppliers, community, and the environment. This is a community of leaders, driving a global movement of people using business as a force for good. Read more: bcorporation.net
The STANDARD 100 by OEKO-TEX® is a worldwide consistent, independent testing and certification system for raw, semi-finished, and finished textile products at all processing levels, as well as accessory materials used. Read more: oeko-tex.com
The European Commission set up the EU Ecolabel. To qualify for the EU Ecolabel, products have to comply with a tough set of criteria. These environmental criteria, set by a panel of experts from a number of stakeholders, including consumer organisations and industry, take the whole product life cycle into account – from the extraction of the raw materials, to production, packaging and transport, right through to your use and then your recycling bin. Read more here.
The Woolmark brand provides consumers with guaranteed fibre content and an assurance of quality. The Woolmark brand is backed up by technical specifications for a wide range of wool products and wool care products. Stringent testing is carried out by independent authorised laboratories. Read more on woolmark.com.